Early check-in is generally not available. Check-in is possible from 16:00, so please arrive after 16:00.
QA
Frequently Asked Questions
Q.
Is early check-in possible?
A.
Q.
Can I check out late?
A.
Late check-out is available upon request. Please contact us if you wish to request it. Please note that we may not be able to accommodate your request depending on our booking situation. If we are able to accommodate your request, the late check-out fee will be ¥3,000 per hour. If we are unable to accommodate your request, the standard 11:00 AM check-out time will apply.
Q.
What is the maximum number of guests allowed? Are there any child rates?
A.
As a general rule, LUNA can accommodate up to 6 guests, and SOL can accommodate up to 10 guests.
For children, those 5 years old and under stay free of charge (sharing a bed with an adult), while guests 6 years old and older will be charged the same rate as one adult.
Q.
The payment method is credit card prepayment, but when is the payment processed?
A.
Payment will be processed immediately upon booking. The withdrawal date varies depending on your credit card company, so please contact your credit card company directly for details.
Q.
If my flight is canceled due to a typhoon, will I receive a refund?
A.
As an exception, we will only issue a refund if it is physically impossible for you to come to our facility on the day of your reservation due to the cancellation or suspension of public transportation.
In that case, we apologize for the inconvenience, but please send the cancellation (or suspension) certificate (physical or digital) to the facility via email. We will process your refund once we have verified the certificate.
Please note that our facility's criteria for determining whether or not to operate are based on the operating status of public transportation. The same criteria will apply to guests arriving by other means, such as private jets or private boats.
*Please note that various fees and charges will be the responsibility of the customer.
Q.
Are there any supermarkets near the facility?
A.
There are supermarkets such as MaxValu near the airport or in the city center. There are no commercial facilities in the immediate vicinity of the villa. We recommend that you purchase any necessary groceries and other supplies in advance before arriving at the villa.
Q.
Is the private pool heated?
A.
There is no hot water system installed. Therefore, it may be difficult to use the facilities from autumn to early spring. We appreciate your understanding.
Q.
Are pajamas or bathrobes provided? Please also tell me about any other room amenities.
A.
We do not provide loungewear. Please bring your own. Room amenities include a TV, Wi-Fi, Bluetooth speaker, baby chair, washer/dryer, slippers, hairdryer, hair iron (curling/straightening), towels, shampoo, conditioner, body soap, toothbrush, lotion, moisturizer, facial cleanser, etc.
Q.
Do you have enough towels for everyone?
A.
We provide towels for the number of guests staying.
Q.
What seasonings and cooking utensils do you keep stocked in your kitchen?
A.
We provide salt, pepper, soy sauce, and olive oil as condiments.
Other kitchen equipment is as follows:
Frying pan set, knife set, cutting board, chopsticks, tongs, spatula, ladle, kitchen scissors, spatula, cooking spoon, measuring spoon, measuring cup, peeler, rice paddle, whisk, strainer, bowl, colander, plate, rice bowl, chopsticks, spoon, fork, knife, dessert spoon, dessert fork, mug, wine glass.Children's tableware/cutlery, champagne glasses, wine opener, sommelier knife, can opener, placemat, tongs set, BBQ skewers, etc.We have ovens, rice cookers, toaster ovens, electric kettles, coffee makers, hot plates, plastic wrap, dish soap, sponges, and more.
Q.
Are snorkels, masks, fins, etc. available for rent?
A.
We do not provide any equipment for marine sports or activities. Please bring your own.
Q.
How do I apply for the various optional services (sauna, catering dinner, BBQ grill rental)?
A.
You can apply via the URL provided in the reservation confirmation email you receive after booking your accommodation.
*For catering dinners and BBQ grill rentals (with ingredients included), you will need to discuss the details directly with the catering chef after making your reservation.
Please note that due to the private chef's schedule, we may have to decline your request for a specific date. Thank you for your understanding.
Q.
How many days in advance do I need to apply for the option?
A.
As advance preparation is required, reservations for the sauna and BBQ grill (food not included) must be made at least three days prior to check-in.
Catering dinner service and BBQ grill rental (food included): Please make your reservation at least one week prior to check-in.
Q.
Does the sauna usage fee vary depending on the number of days?
A.
Regardless of the length of your stay, there is a one-time charge. Once you make a reservation, you can use the facilities freely during your stay.
Q.
When using a private chef service, are requests taken into consideration?
A.
We can accommodate requests to the extent possible. After you submit your request, you will have a direct meeting with the private chef.
Q.
If the private chef is unavailable, could you recommend someone else?
A.
We are currently only able to offer the services of the private chefs we have introduced. If the chef is unavailable,Recommended restaurants in the neighborhoodor,Food delivery servicePlease consider these options.
Q.
Do I need to request an extra bed separately?
A.
We will provide extra beds according to the number of guests, so no special procedures are required. If you need additional beds after booking due to an increase in the number of guests, please contact us as there will be procedures to follow.
